At Winno Dream Imaging, we are committed to providing high-quality AI photography and imaging services. We understand that sometimes a product or service may not meet your expectations. This policy outlines our approach to refunds and returns to ensure customer satisfaction.
1. Digital Products and Services
As our primary offerings are digital in nature (AI Portrait Generation, Photo Restoration and Enhancement, Custom AI Art Creation, and AI-Driven Visual Content Solutions), we have a specific policy for these items:
a) Quality Guarantee: We stand behind the quality of our work. If you are not satisfied with the quality of the digital product or service provided, please contact us within 3 days of fulfillment.
b) Revisions: For most of our services, we offer a revision period. If you’re not completely satisfied, we will work with you to make necessary adjustments within the scope of the original order.
c) Refunds: Due to the custom nature of our digital products, we generally do not offer refunds once the final product has been provided and approved. However, in cases where we cannot meet your requirements after multiple revision attempts, we may consider a partial refund at our discretion.
2. Physical Products
For physical products (such as printed photographs or artwork):
a) Custom Nature: As our physical products are custom-made for each client, we cannot accept returns or exchanges once the item has been shipped.
b) Pre-Print Revisions: If you have any modification requests, please submit them before we finalize the print. Once printing has begun, we cannot make changes or offer refunds.
c) Quality Issues: In the event of quality issues arising from errors in our printing or packaging process, we will provide a free replacement and cover the shipping costs.
3. Cancellations
a) For custom digital services, you may cancel your order and receive a full refund if work has not yet begun on your project.
b) Once work has started, cancellation fees may apply based on the progress of the project.
4. How to Request a Refund or Revision
To initiate a refund request or revision, please contact our customer service team at on our website or [email protected] with your order number and reason for the request.
5.Payment Processing
Refunds, if approved, will be credited to the original method of payment used for the purchase. Please allow 5-10 business days for the refund to appear on your statement.
6. Exceptions
We reserve the right to handle unique situations on a case-by-case basis. Our goal is always to ensure customer satisfaction while maintaining fair business practices.
7. Changes to This Policy
We may update this policy from time to time. Any changes will be posted on this page with a revised effective date.
Last Updated: 2024-08-08
For any questions or concerns regarding this policy, please contact us at [email protected]
Thank you for choosing Winno Dream Imaging for your AI photography and imaging needs.
